Brillanter Kundenservice von Debra Stevens (Englisch) Taschenbuch
23,89 €
By Debra Stevens. Asia and the USA, including Debenhams, Stena Ferries and Royal Caribbean Cruises. Author Debra Stevens. The cornerstones of brilliant service 3. Use the 'emotional scale' to create loyalty and trust 5.
Jetzt bei Ebay:
