Maß für Bibliotheksexzellenz: Verknüpfung der Malcolm Baldrige-Kriterien und Bal...
43,91 €
Measure of Library Excellence : Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality, Paperback by Wilson, Despina Dapias; del Tufo, Theresa; Norman, Anne E. C., ISBN 0786430362, ISBN-13 9780786430369, Like New Used, Free P&P in the UK "Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation"--Provided by publisher.
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