Praktischer Leitfaden für Call-Center-Technologie, Taschenbuch von Waite, Andrew J., Lik...
69,68 €
Practical Guide to Call Center Technology, Paperback by Waite, Andrew J., ISBN 1578200946, ISBN-13 9781578200948, Like New Used, Free P&P in the UK Explores the business, technical, and financial aspects of building and managing a customer contact center. The author overviews staffing issues, the advantages of an automatic call distributor, the types of telephone terminals and workstations available, the generation of workflow and sales reports, and integrating the Internet into a traditional call center. No index. Annotation c. Book News, Inc., Portland, OR ()
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