Secret Service: Versteckte Systeme, die unvergesslichen Kundenservice bieten,...
18,96 €
Secret Service : Hidden Systems That Deliver Unforgettable Customer Service, Paperback by Dijulius, John R., III, ISBN 0814471714, ISBN-13 9780814471715, Brand New, Free shipping in the US An award-winning salon owner and expert marketer passes along the concepts and practices that create loyal repeat customers in any business including having superb "front line" people, making each visit "an experience," going deeper with existing customers, developing strong corporate culture, and establishing face-to-face relationships. Annotation (c) Book News, Inc., Portland, OR ()
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