Serviceautomatisierung: Roboter und die Zukunft der Arbeit, Hardcover von Willcocks, Le...
31,08 €
Service Automation: Robots and the Future of Work, Hardcover by Willcocks, Leslie P.; Lacity, Mary, ISBN 0956414567, ISBN-13 9780956414564, Like New Used, Free shipping in the US This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
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