Telecom Management for Call Centers: A Practical Guide by Luiz Augusto De Carval
32,33 €
Carvalho and Alves also explore how to do the necessary calculations, prepare and use traffic matrixes, and map and analyze call-center traffic, including relevant case studies for all issues. by Luiz Augusto De Carvalho, Olavo Alves, Jr, Olavo Alves.
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