The Definitive Guide to IT Service Metrics by Kurt McWhirter (English) Paperback
68,68 €
Make them work for you. He is certified as an ITIL(R) Expert and ISO/IEC 20000 Consultant and is an accredited ITIL(R) Trainer. The definitive guide you can't afford to be without! by Kurt McWhirter, Ted Gaughan, IT Governance Publishing.
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