Absolute Qualität im Personalmanagement, Hardcover von Petrick, Joseph A.; F...
Total Quality in Managing Human Resources, Hardcover by Petrick, Joseph A.; Furr, Diana S., ISBN 1884015247, ISBN-13 9781884015243, Like New Used, Free P&P in the UK Details specific total quality practices in human resources, for human resource professionals, middle managers, and academics. Case studies illustrate customer satisfaction strategies, performance and human resource planning, and total quality business processes, with coverage of dimensions in human resources such as ethical work culture, empowerment readiness, and cross-unit competitiveness. Includes assessment instruments, an integrated implementation plan, and discussion questions. Annotation copyright Book News, Inc. Portland, Or.
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