Virtuelle Referenzdienste: Themen und Trends, Hardcover von Kimmel, Stacey E...
Virtual Reference Services : Issues and Trends, Hardcover by Kimmel, Stacey E. (EDT); Heise, Jennifer (EDT), ISBN 0789020440, ISBN-13 9780789020444, Like New Used, Free P&P in the UK Explores the possibilities and challenges of public and academic libraries offering a real-time online reference service to their patrons. Topics of the 13 chapters include the design and management of a question and answer service in New Jersey libraries, service hours and chat reference staffing, and a comparison of usage patterns for a web site search engine and an instant messaging reference service on the same site. Published simultaneously as Internet reference services quarterly , vol. 8, no. 1/2. Annotation (c) Book News, Inc., Portland, OR ()
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